Receptionist/Administrator – Maternity Cover (Part Time)

Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths to Her Majesty the Queen for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made from our own artisan team and workshops.

We are seeking a Receptionist/Administrator to join our team Monday, Tuesday and Wednesday. This role is deserving of someone with excellent communication and organisation skills, and for someone who strives to deliver exceptional service.

The Role

Reception

  • Responsible for answering all incoming telephone calls politely, quickly, and efficiently. Direct all calls to appropriate departments using telephone extension system. Take and relay messages via email when not possible to transfer calls
  • Assist customers with their enquiries wherever possible
  • Listen to, deliver, and delete any voicemail messages left on reception and aftersales answer machine extension daily
  • Ensure appropriate answer machine message is recorded on answer phone depending on any change in store opening circumstances
  • Maintain up to date internal telephone contact records for all staff

Access control

  • Meet and greet all visitors to the site in a courteous and professional manner
  • Ensure all visitors and contractors sign in/sign out and ensure an accurate role call in the event of an emergency evacuation
  • Ensure all staff are informed of any visitors booked in so staff members are aware of contractors moving throughout the building as necessary
  • Responsible for back door security making sure one door is closed at all times and buzzer system is efficiently used

Administration

  • Provide administrative support to the CEO
  • Provide administrative services as required such as booking travel and accommodation, organising catering for staff and client meetings and ordering and monitoring supplies (stationery, showroom refreshment stocks, cleaning supplies)
  • General support of all departments in regard to office or workplace supplies
  • Provide support and cover for Postmaster role as and when required
  • Provide support for Repairs and Aftersales role as and when required
  • Maintain and update customer records on the company database

Other

  • Provide support to facilitate all departments running as efficiently as possible, adapting to situations, and helping wherever assistance is required
  • Attend and support with company events where appropriate
  • Always maintain a meticulous office area.
  • Maintain client confidentiality
  • Represent the brand image of Hamilton and Inches ensuring positive impact and image on customers

The Candidate

  • Flexible attitude and strong organisational skills
  • Ability to work well under pressure and manage multiple priorities to meet deadlines
  • Excellent written and verbal communication skills
  • Meticulous in approach to details
  • Exceptional phone etiquette
  • An approachable, confident, courteous manner and ability to provide a high standard of customer care
  • Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set

Closing date: Friday 30th September.