Senior Sales Consultant (Watch Specialist)

Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths to Her Majesty the Queen for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.

Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Senior Sales Consultant (Watch Specialist) to join us.

Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion, exceptional sales, and experience of customer service in a luxury retail environment.

The Role

  • Continually develop in-depth, specialist brand and product knowledge and convey this to customers with pride and enthusiasm
  • Build strong and lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries
  • Provide exceptional customer service and experience in our Edinburgh showroom
  • Strive to drive sales, achieving or exceeding sales targets
  • Liaise and work with brand contacts to ensure brand standards and targets are met
  • Support in maintaining excellent presentations of our showroom
  • Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
  • Communicate and work effectively alongside the wider Hamilton & Inches team
  • Support and take responsibility for day-to-day stock handling and watch/ jewellery counts 

The Candidate

  • Experience and a passion for luxury watches and fine jewellery
  • High level of knowledge of jewellery/watches 
  • Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment
  • Proven track record in achieving sales targets
  • Excellent written and verbal communication skills
  • Well organised and strong administration skills
  • Ability to quickly build trust and rapport with clients and wider team members
  • Able to work as part of team but also work under own initiative
  • Proficiency in Point of Sales (POS) systems and Microsoft Offices/Outlook/e-mail
  • Jewellery qualifications such as Jet 1, Jet 2 and GIA are useful, but not a pre-requisite.

If this sounds like the ideal role and you have the experience to fulfil the job successfully, please send your CV with a covering email and salary expectation to: