Vacancy: Operations Manager

The Role

Since 1866, Hamilton & Inches has been Edinburgh premier destination for fine jewellery, luxury watches and hand-crafted silver. There has been significant investment in the business over recent years and to support the next phase of growth, we are looking for an Operations Manager to join our leadership team.

This role will be key to ensuring the smooth running of day-to-day operations across both back-office, showroom and workshops and play a critical role in supporting business change and growth.

This is an extremely varied role that requires someone to be both hands-on and practical, a tactical resource with excellent organisational skills, as well as being capable of being commercial and strategic when required.

You must be ready to roll your sleeves up and get involved with any tasks as necessary to ensure the smooth and professional running of the business.


Key Accountabilities of the role include:

  • Responsible for maintenance of the showroom, workshop and offices.
  • Operational management of all FM and other supplier contracts,
  • Responsible for ensuring a safe working environment and that the business and staff are fully compliant and suitably trained.
  • Oversee the risk management procedures of the organisation to ensure risks are appropriately identified, mitigated, and managed on an ongoing basis.
  • Establish and maintain companies’ processes and procedures (across retail, workshop/manufacturing and office), including internal standard checks and audits as required.
  • Ensure smooth day-to-day IT operations across the business, liaising with external IT suppliers as require
  • Support retail operations to ensure the smooth running of the trading floor, ensuring the team have the appropriate equipment and services available.
  • Provide practical support to resolve issues, deliver operational improvement plans and support effective change management for retail operations.

Personal style and values required

Hamilton & Inches is a store like no other, and no day is like another. The candidate needs to be prepared to take on a wide range of tasks and responsibilities understanding their role is to deliver a superb service, allowing the trading floor to maintain a world-class retail experience to their customers.

This is a broad and varied role that requires a highly motivated self-starter, someone able to manage a range of issues and prioritise action suitably. A passion for customer service and project management is essential, candidates need to be highly organised, detail-driven and service-oriented.

Key skills and experience needed:

  • Excellent administrative and organisational skills combined with strong IT capability and project management tools
  • Ability to work in a fast-paced, service-led environment that is highly demanding
  • Strong communication skills with the ability to build relationships across the business
  • Organised, able to work autonomously and in a cross-functional team, capable of managing multiple priorities and deadlines.

Candidates with experience working in a retail environment are of specific interest,  although applications from candidates with the requisite skills gained in other sectors are most welcome.

Given the nature of this role, it is anticipated that this position will need to be based at 87 George Street.

Applicants seeking part time or flexible working hours will be considered.

Applications for this role should be sent to: