Creating an account has many benefits: check out faster, keep more than one address, track orders and more.
Watch Technician
Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths to Her Majesty the Queen for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made from our own artisan team and workshops. Following investment in recent years, we now have a state of the art watch workshop onsite, with a highly skilled team providing specialist services.
Our specialist in-house Watchmakers take pride in craftsmanship and offer bespoke services and repairs for Rolex, Patek Philippe, Omega and Cartier watches. To support our growth, we are looking for a Watch Technician to join our team to assist in managing a range of repairs, maximising efficiency in our workshop and support in our delivery of outstanding quality. We are looking for someone to not only play a pivotal part in our workshop but also deliver exceptional customer service within our Showroom.
The Role
- Delivering a range of repairs and maintain all documentation and admin duties alongside.
- Provide honest and accurate quotations for clients on Showroom floor
- Ensuring the client received the highest level of care through upselling services where applicable
- Maintain clear and positive communication ensuring to manage client expectations
- Perform accurate diagnostics and estimates for watches including Rolex, Cartier, Omega etc. This includes de-casing of watches and reassembly of watches after servicing.
- Execute quick service interventions such as replacement and links adjustments, Bracelet and straps adjustments and battery reseals.
- Work with the whole watch workshop team to ensure parts are ordered, as per current policies and procedures.
- Ensuring that all spare parts used are allocated to the correct job and all spare parts are received and correctly invoiced and stored.
- Actively following up on any incorrect orders for a resolution as soon as possible.
- Take ownership for the replenishment of parts and liaise with the Service department to pre-empt any delays.
- Support the watchmakers with administrative tasks including estimate forms, strap orders, WSR lists to improve efficiency across the team.
- Provide exceptional customer service and experience in our Edinburgh showroom, providing confident and clear communication about Service interventions.
The Candidate
- Basic mechanical watch movement knowledge.
- Self-motivated and well organised.
- Attention to detail with good eye/hand coordination and concentration.
- Flexible attitude and the ability to work across multiple teams to provide cohesive customer care
- Ability to work well under pressure and manage multiple priorities to meet deadlines.
- Polite and confident in delivering clear communication both verbally and written
- Meticulous in approach to details and strives for consistent improvement within their department.
- Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set.
- Level 20 Rolex accreditation (desirable).
Please send your CV with a covering email explaining why you’d be a perfect fit for our business to recruitment@hamiltonandinches.com