Returns Portal

Returning an Online Order

The team at Hamilton & Inches strive to give an experience and products that offer complete customer satisfaction. In the unlikely event that you are not happy with your online purchase, find out how to return the item to us below. On the rare occasion that your item should be faulty or damaged, please contact us within 28 days to discuss a replacement or full refund. Please note: all Rolex and Patek Philippe sales are final and personalised items cannot be returned.

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Returning In Store

Any order placed online can also be returned to us in our Edinburgh showroom. Bring along your order confirmation and the item, in its original packaging, and a member of the team will assist.

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Start Your Return

Our returns are managed by the Royal Mail Tracked portal, offering complete confidence. Follow the step-by-step guide below, which will allow you to print a returns label at home or at your nearest Post Office.

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Return Terms & Conditions

Products bought online can be returned via this portal or in store at your convenience. All items must be unused and in their original packaging. Please familiarise yourself with our terms and conditions.

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What Happens Next?

Upon receipt of your item, we will process your refund within 5 working days. Please retain proof of postage until confirmation is received from us. If you have any queries about our returns process, do not hesitate to contact us.

Upon receipt of your item, we will process your refund within 5 working days. Please retain proof of postage until confirmation is received from us. If you have any queries about our returns process, do not hesitate to contact us.

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