Returning the Items to Us
In the unlikely event that you are unhappy with your Items, you must return them to us in the condition in which you received them, without undue delay and in any event not later than 14 days after the date of delivery. Returns should be sent to Web Team, Hamilton & Inches, 87 George Street, Edinburgh EH2 3EY in their original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. Unless the Items are faulty or not as described (in this case, see clause 15.7), you will be responsible for the cost of returning the Items to us.
We will confirm receipt of returned Items to you in writing by email and will provide you with an exchange or a full refund within 28 days of the date on which we receive the returned Items from you. We will issue any refunds to you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Items, we may refund you in vouchers and if the item was a gift, we may issue a credit note to you. Unless the Items are faulty or not as described (in this case, see clause 15.7), delivery costs will not be refunded.
If you are returning the Items to us, we strongly recommend you send the Items back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. The Items are your responsibility until they are received and signed for by us and we are not responsible for parcels lost in transit.
Our Rights to Reduce your Refund
Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When We will not Permit Returns
We do not accept returns for the following:
- Items that are damaged in any way or have been handled in a way which would not be permitted in a shop;
- Items which have been made to order, made to measure or have been personalised (for example, altered to your finger size or engraved); and
- for hygiene reasons, where you have ordered earrings and these have been unsealed (although we may, at our discretion, accept returns of earrings, subject to a cleaning charge).
Consumer Right to Reject
Under the Consumer Rights Act 2015 customers have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
This right is limited to 30 days from the date the product is purchased. After 30 days, customers will no longer be legally entitled to a full refund if the item develops a fault.
If the Items are Faulty or not as Described
You may have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.