Creating an account has many benefits: check out faster, keep more than one address, track orders and more.
- Home
- Returns
- Home
- Returns Portal
Returning an Online Order
The team at Hamilton & Inches strive to give an experience and products that offer complete customer satisfaction. In the unlikely event that you are not happy with your online purchase, find out how to return the item to us below. On the rare occasion that your item should be faulty or damaged, please contact us within 28 days to discuss a replacement or full refund. Please note: all Rolex sales are final and personalised items cannot be returned.
Contact UsReturning In Store
Any order placed online can also be returned to us in our Edinburgh showroom. Bring along your order confirmation and the item, in its original packaging, and a member of the team will assist.
Contact usStart Your Return
Our returns are managed by the Royal Mail Tracked portal, offering complete confidence. Follow the step-by-step guide below, which will allow you to print a returns label at home or at your nearest Post Office.
BEGINReturn Terms & Conditions
Products bought online can be returned via this portal or in store at your convenience. All items must be unused and in their original packaging. Please familiarise yourself with our terms and conditions.
TERMS & CONDITIONSWhat Happens Next?
Upon receipt of your item, we will process your refund within 5 working days. Please retain proof of postage until confirmation is received from us. If you have any queries about our returns process, do not hesitate to contact us.
CONTACT USH&I Blog & Press
For 150 years Hamilton & Inches’ talented craftspeople and showroom team have passed their knowledge and skills from one generation to the next. See what’s happening at H&I.
Summer Cocktails
Now that the summer weather has finally appeared, summer evening drinks are back on the cards. This week, we invite you to explore the art of cocktail making alongside our exquisite Cumbria Crystal...
READ THE ARTICLEBest Places to Stay In and Around Edinburgh
As the vibrant colours of the Edinburgh Festival illuminate the city this August, we've hand-selected some wonderful places to visit or stay in and around Edinburgh. Nestled amidst and around this...
READ THE ARTICLEThe polished partnership behind the Royal Highland Show trophies
Our craftspeople have been involved with the Royal Highland Show trophies for over a century. Discover insights about engraving, maintenance and more.
READ THE ARTICLEHelping Luxury Watch Repairs Tick Along
Why we proudly support the British School of Watchmaking, training the next generation of horologists in luxury watch repairs for the UK market.
READ THE ARTICLERolex Grand Slam of Show Jumping
Launched in 2013, the Rolex Grand Slam of Show Jumping was initially comprised of the Majors in Aachen, Calgary and Geneva.
READ THE ARTICLE