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Returning an Online Order
The team at Hamilton & Inches strive to give an experience and products that offer complete customer satisfaction. In the unlikely event that you are not happy with your online purchase, find out how to return the item to us below. On the rare occasion that your item should be faulty or damaged, please contact us within 28 days to discuss a replacement or full refund. Please note: all Rolex and Patek Philippe sales are final and personalised items cannot be returned.
Contact UsReturning In Store
Any order placed online can also be returned to us in our Edinburgh showroom. Bring along your order confirmation and the item, in its original packaging, and a member of the team will assist.
Contact usStart Your Return
Our returns are managed by the Royal Mail Tracked portal, offering complete confidence. Follow the step-by-step guide below, which will allow you to print a returns label at home or at your nearest Post Office.
BEGINReturn Terms & Conditions
Products bought online can be returned via this portal or in store at your convenience. All items must be unused and in their original packaging. Please familiarise yourself with our terms and conditions.
TERMS & CONDITIONSWhat Happens Next?
Upon receipt of your item, we will process your refund within 5 working days. Please retain proof of postage until confirmation is received from us. If you have any queries about our returns process, do not hesitate to contact us.
CONTACT USH&I Blog & Press
For 150 years Hamilton & Inches’ talented craftspeople and showroom team have passed their knowledge and skills from one generation to the next. See what’s happening at H&I.
20 YEARS OF MENTORING THE GREAT ARTISTS OF TOMORROW
Rolex is celebrating 20 years of the Rolex Mentor and Protégé Arts Initiative, part of the brand’s longstanding commitment to global arts and culture.
READ THE ARTICLENew Scottish Gold Collection
Something special is coming very soon… We are delighted to announce our new Scottish Gold collection will be launching on Thursday the 18th of May.
READ THE ARTICLEMake A Date of A Day
A milestone in watchmaking history, the Oyster Perpetual Datejust was the first self-winding waterproof chronometer wristwatch to display the date in a window at 3 o’clock on the dial. These...
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As the evenings start to get brighter and the days a little warmer, the Hamilton & Inches workshops become a hive of activity, as we look ahead to a summer of sporting fixtures. We are extremely...
READ THE ARTICLEPatek Philippe: New Models 2023
Earlier this week, Watches and Wonders 2023 saw Patek Philippe unveil 17 new watch models, from a design reinterpretation of a Grand Complications watch, to a new version of the timeless Gondolo and...
READ THE ARTICLE